Team Lead, Scheduling

Position: Team Lead, Scheduling (click for full posting)

Employer: City of Ottawa – OC Transpo

Closing Date: November 2, 2022

The Team Lead, Scheduling, is responsible for managing a group of transit professionals who create all the schedules, and operator work shifts, for the City’s conventional bus and rail service. The team prepares schedules and operator work for all service changes, along with special event service, holidays, and planned detours and closures. The Team Lead will act as the subject matter expert on all aspects of transit service scheduling and provide expert advice for all Transit programs, projects, and services that fall within the work unit. As the team’s supervisor and mentor, you will advocate for and demonstrate behaviors to team members that support principles of teamwork, respect, service excellence, and professionalism. You will excel at working in a fast-paced unionized work environment that is customer focused and encourages performance excellence. As the relationship manager, you will establish and maintain strategic partnerships and positive client relationships with internal and external management, stakeholders, and consultants/contractors/suppliers. You will provide financial and professional input to the manager regarding strategic and operational plans, policy development, budget development, and budget adherence.

The ideal candidate will come with the completion of a 4-year university degree in Engineering, Urban Planning, Geography, Economics, Operations Research, Business Administration, Computer Science, Social Sciences, or a field related to the area of responsibility. A minimum of 4 years of experience in transit planning and scheduling and a minimum of 1 year of supervisory experience. The ideal candidate will also have a solid background and advanced skills in the transit scheduling software Hastus. A collaborative team member, you are skilled at communicating and have excelled at your interpersonal skills. Given your experience in service planning and scheduling and financial and human resource management, you are well-positioned to take on the Team Lead role with the City of Ottawa.